We take pride in our artisanal process and the dedicated time required to create your custom jewelry. To maintain our high standards and continue providing personalized service, we adhere to the following policies regarding our design process and returns.

1. The Custom Design Process

Our design phase is a collaborative journey. To ensure efficiency and clarity, the following terms apply to all custom consultations:

  • Revision Limit: Your design consultation includes three (3) rounds of design revisions. This allows us to fine-tune your vision.
  • Additional Design Fees: Any requests for revisions beyond the initial three rounds will require a new Design Fee to account for additional CAD (Computer-Aided Design) development and labor time.
  • CAD Approval: Once a CAD model is approved, the design is considered locked. Changing a stone selection after CAD approval will require a new design fee to restart the technical modeling process.
  • Non-Refundable Design Deposits: All design deposits are non-refundable. This fee covers the initial labor, expertise, and time invested in your project. If a client chooses to discontinue the project after the design phase has begun, this deposit compensates for the work already performed.

2. Return Policy

We want you to love your jewelry. However, due to the bespoke nature of our work and the costs incurred during production and sourcing, we have implemented the following return guidelines:

  • Restocking Fee: All eligible returns are subject to a $35 restocking fee.
  • Return Shipping: We provide seller-paid return shipping for your convenience. Please contact us to receive a pre-paid shipping label.
  • Return Frequency Limit: To prevent the incurring the cost of loose stones (diamonds and gemstones), customers are limited to one (1) return within any 6-month period. This policy helps us manage the high costs associated with securing and insuring rare stones for viewing.

3. How to Initiate a Return

To begin a return, please ensure your item meets the eligibility criteria and contact us at orders@tlpauljewelrydesign.com within 3 days of delivery.