Our Craftsmanship & Care Promise

Every piece of fine jewelry from T. L. Paul Jewelry Design is a true labor of love, individually handcrafted to mark your most meaningful moments. We take immense pride in our work and want you to feel complete confidence in your heirloom piece from the moment it arrives.

While we do not offer a warranty outside of the initial 60 days, we proudly stand behind the quality and craftsmanship of every creation. Each piece undergoes rigorous quality checks before it leaves our studio, and if you ever experience an issue within your initial inspection window that stems from our workmanship, we will absolutely take care of it.

Third-Party Jeweler & Alteration Policy

T. L. Paul Jewelry Design performs 3 levels of rigorous quality inspections on every piece prior to shipment. Because we cannot control how jewelry is handled after delivery, we are not responsible for damage, wear, or alterations that occur while an item is in the possession of the customer or a third party.

• Initial Inspection Window: Buyers have 60 days from the date of delivery to report any manufacturing or craftsmanship issues. For engagement rings or gifts purchased in advance of a future proposal date, the customer is responsible for inspecting the piece immediately upon receipt to verify condition and identify any shipping-related issues.
• Voiding of Coverage: If a piece of jewelry is resized, repaired, adjusted, polished, refinished, reset, modified, or otherwise worked on by any jeweler or third party, all craftsmanship coverage provided by T. L. Paul Jewelry Design is immediately void. This includes, but is not limited to, work performed on prongs, settings, stones, sizing, soldering, or the overall structural integrity of the piece.
• Liability & Verification: Once an outside party alters or services a piece, we can no longer verify its prior condition or determine whether subsequent issues stem from original craftsmanship, normal wear, accidental damage, or third-party handling. Consequently, T. L. Paul Jewelry Design will not accept liability for repairs, replacements, refunds, or any associated costs for items worked on by third parties, with the exception of an active JM Care Plan purchased with the jewelry.

If you believe your jewelry has a craftsmanship defect, you must contact T. L. Paul Jewelry Design before allowing any other jeweler or third party to touch or work on the piece. This ensures we have the opportunity to directly inspect, evaluate, and address the concern within your 60-day initial inspection window.

Extended Care & Protection: Life happens, and normal wear or accidental damage can occur over time. To protect your investment far beyond our standard initial window, we strongly encourage all customers to add a JM Care Plan (available in 3-year or lifetime options) at the time of purchase. These plans cover everyday maintenance and unexpected incidents—including broken, bent, or worn prongs, ring resizing, stone replacement due to defective settings, cracked or thinning bands, and routine refinishing and polishing—ensuring your handcrafted piece stays in like-new condition for years to come. 

Speaking of resizing, please double check your sizing, we do not offer ring resizing after your ring is delivered. This is the ring sizer that we use and recommend: NuLink Ring Sizer Measuring Tool.

In addition to JM Care Plan, we also highly recommend insuring your jewelry with a Jewelers Mutual insurance plan once you receive it to protect your investment against loss, theft, or accidental damage.